Consumer & Retail
Product at Scale

Walmart Labs is where I learned what designing at true consumer scale actually means. The decisions you make in a product used by tens of millions of people carry weight that's hard to appreciate until you're in it — a confusing label, a broken flow, or a missed edge case isn't a minor UX issue, it's a problem for millions of people at once.

Working on consumer-facing digital product at one of the world's largest retailers meant navigating a massive surface area: browse, search, cart, checkout, account, promotions, and more. The work required systems thinking, close collaboration with engineering and product, and a constant calibration between user needs and commercial priorities.

At Starbucks, I designed the Partner App and employee-facing website — internal tooling used daily by partners across thousands of locations worldwide. This was a different kind of design challenge: not consumer delight, but operational clarity.

The people using this product are on shift, under pressure, and don't have time to figure out a confusing interface. The design had to be immediately legible, reliable, and fast — with zero room for ambiguity. Employee experience design is underrated; done well, it makes the entire brand work better.

Building internal tools for a company the size of Starbucks also meant working within tight brand, legal, and technical constraints — and finding ways to make the experience feel considered and human within those guardrails.