:: PROFESSIONAL EXPERIENCE
Senior Product Design Manager • Albertson’s Companies Inc
Los Angeles, CA – May 2021 to Present
Manage and grow a team of interdisciplinary designers
Lead design development and execution of new initiatives including Ship mode, 3rd party Marketplace and Order Ahead, spanning across native mobile, web, and in-store digital experiences for all of Albertsons’ banners
Associate Creative Director, User Experience – Studio Lead • Deloitte Digital
New York, NY – June 2018 to May 2021
Led design and research initiatives with internal and client leadership
Led alignment and facilitate design workshops
Mentored and managed a team of on/offshore designers
Clients: McDonald's, Shred-it, Johnson & Johnson, UBS, Anthem, Meta
Senior Product Designer • JPMorgan Chase
New York, NY – Dec 2016 to March 2018
Designed and launched a 1.0 mobile consumer banking product
Facilitated ideation and cross-functional alignment workshops
Implemented design review & delivery cadence, & deliverable standards
Product designer • Hotwire / Expedia
Seattle, WA – June 2016 to December 2016
Led UX optimization projects for Hotwire Cars responsive web experience to improve conversion and engagement
Collaborated with product management, content strategy, marketing
Senior User Experience Designer • Starbucks
Seattle, WA – December 2015 to June 2016
Led design to create a brand-new experience for Partner iOS & Android apps
Redesigned company's internal responsive site used by employees of all levels in US & Canada
Established the first pattern library for internal product teams
User Experience Architect • Walmartlabs
San Bruno, CA - December 2013 to December 2015
Created online order & drive-through / curbside pickup experience
Created check-in kiosk experience for in-store pickup
Led design for Club Insider, new member sign-up & renewal process, shopping, and checkout
Established and maintained design library for Sam’s Club website & mobile apps
Assistant Instructor • General Assemb.ly
San Francisco, CA – May 2014 to November 2015
Supported main instructor by reviewing student projects & mentorship
User Experience Design Consultant • Freelance
Seattle, WA & San Francisco, CA - December 2012 to November 2015
Conducted user research, usability testing, UX audit of existing experience and competitive analysis
Created and delivered annotated wireframes & visual design for implementation
Clients: Publet, Minnovative Solutions, InstaVest, Mediakitz, Plannit.io, Anthology, Qriously, and ShopBistro for site redesign, email redesign, onboarding, and various other projects.
:: SKILLS & TOOLS
Figma, Principle, Interaction Design, Customer Research, Information Architecture, Design Thinking, Design Leadership, Customer Journeys, Workshop Facilitation
:: EDUCATION
B.A. in Psychology • University of Washington
Seattle, WA
Front End Development & User Experience Design Certificates • General Assemb.ly
San Francisco, CA